Customer Service Coordinator
Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. Our people are Shaping Industry from the Inside. Why don´t you join us?
Do you want to make a lasting difference for our customers and the environment? Start shaping industry from the inside.
Who are we?
Trelleborg Industrial Solutions (TIS) is a global leader in innovative polymer-based solutions for key industries and critical infrastructure. We are one of two Business Areas within the Trelleborg Group, with a total of about 6 200 employees around the world.
Our Business Unit Trelleborg Antivibration Solutions (AVS) develops and manufactures vibration components and system solutions. These are used in the rail vehicle industry, wind energy, agricultural and construction machinery as well as various selected industrial applications. Here, they provide an optimal performance and durability. Innovative products and a comprehensive understanding of vibration-related relationships make Trelleborg AVS a development partner for well-known industrial customers all over the world.
We have a great opportunity for you to be part of our Customer Service Team! Based at our Leicester site in the UK, the candidate will support both internal and external customers. This role will suit a well organised person who enjoys the challenge of a busy working environment and is passionate about giving our customers an excellent experience.
As a Customer Service Co-Ordinator your responsibilities will include:
- Manage customer accounts from the factory aspect including building a positive relationship with the customer and driving improvements on customer KPI.
- Forecast management by reviewing contract with sales and liaising with demand planner and S&OP management pro-actively.
- Order management includes order vetting, order entry and resolving general enquiries on existing orders.
- Collaborate internally and externally on escalations to manage prioritization during resources shortage.
- Compliance management on customer delivery related declarations and approvals
- Support quality compliance by logging of operational customer concerns and address customers’ concerns internally
- Receivables management including supporting finance in raising of operationally credit requests and gaining approval in accordance with the current Delegation o Authority.
- Drive and optimize turnover and delivery KPI.
Candidate profile:
- The suitable candidate will have a minimum of two years’ experience within a customer facing role.
- Excellent communication skills both verbal and written across all business levels (internal & external).
- Experience in Microsoft office to a good standard.
- Organised and able to work under pressure whilst also maintaining a high level of attention to detail.
- Experience of working with ERP systems.
- Another language in addition to English would be desirable but not essential.
- The ideal candidate will be customer focused and task orientated and works well under pressurised environments.
Application Process
Trelleborg is an equal opportunity employer! We celebrate diversity and are committed to creating an inclusive environment for all employees. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Call to Action
Email me for more information, or you can apply directly for consideration, as we are looking for someone with immediate availability to join us.
At Trelleborg our people are #shapingindustryfromtheinside
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