Customer Service Coordinator
Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. Our people are Shaping Industry from the Inside. Why don´t you join us?
Are you a talent looking to build business skills, gain experience, and pursue exciting challenges? Grow your career with Trelleborg and start shaping the industry from the inside!
Who are we?
Trelleborg Polyurethane Products provides innovative polymer-based solutions for key industries within the Defense, Rail and Industry sectors. We are a standalone product area positioned within one of three Business Areas within the Trelleborg Group, who have a total of around 21,200 employees around the world.
About the Job
Reporting to the Sales Office Manager, this role is a key administrative role in supporting the Sales team and providing a crucial link between the Sales Manager and the client. You will be responsible for supporting existing business across all product areas, while securing new business either from existing clients or attracting new customers. We ideally want a candidate who can support all sales activities to help the business exceed sales targets. Other responsibilities include:
- Carry out customer communications, expectations and requirements. Establishing, developing and maintaining existing relationships with customers; end users and distributors on a regular basis
- Responsible for receipt and processing of all customer orders providing internal and external customers with timely and accurate information and acknowledgements within established systems and procedures.
- Process all new sales leads; complete quotations and follow up in a timely manner.
- Arrange and coordinate samples for customers and follow-up to develop potential new business.
- Make outbound calls to existing dormant customers to establish reasons for inactivity and attempt to reactivate the account.
- Maintain sales records, capture customer data accurately and ensure customer records are continually reviewed and kept up to date on CRM System
- General data process/input and providing data and produce reports where required
- Achieve targets and Key Performance Indicators (KPIs)
- Support grow initiatives within the business
- Support with Production administrative tasks when required
About the Ideal Candidate:
The Customer Service Coordinator will have experience in a similar role / relevant field. You will also have:
- Experience of building and maintaining customer relationships
- Ability to connect with International / Global customers
- Working experience of different Management systems – M3 preferred
- Excellent listening skills, both written and verbal
- Understanding of Bill of Material (BOM), desirable
Ideally has knowledge and experience in Sales Administration position, Engineering or Manufacturing environment
What do we offer?
At Trelleborg, you will get the chance to accelerate customer performance with environmentally positive solutions, as well as growing and improving yourself and the communities you are part of. You can expect a career path focused on growth and a competitive salary. If you would like to discuss salary range, please don’t hesitate to call or send a message.
Trelleborg is an equal opportunity employer! We celebrate diversity and are committed to creating an inclusive environment for all employees. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
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