Customer Service (m/f/d)

Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. Our people are Shaping Industry from the Inside. Why don´t you join us? 

Plats

GBR - Solihull

Arbetsplats

Hybrid
Sista ansökningsdag 2024-03-30 Plats: GBR - Solihull

The Customer Service representative is responsible for ensuring that customers receive optimum support within the scope of their activities. Main responsibilities include order handling and operational planning.

Scope of your role

  • Act as the customer’s point of contact for all order related topics
  • Customer creation and amendment
  • Customer order management including basic contract review, order entry, order status, inventory stock review, purchasing practices, and on-time delivery
  • Comply with minimum order and line values, as well as profitability expectations
  • Ensure the ability to deliver through planning activities
  • Monitor sales KPIs and define measures for their fulfilment
  • Manage all required account specific data in ERP (e.g. Incoterms, payment terms)
  • Communicate and coordinate customer order related requirements throughout the supply chain (SCM, Manufacturing, ServicePLUS and others)
  • Request legal and customer required certificates
  • Process customer commercial complaints
  • Work in collaboration with the team to guarantee customer satisfaction
  • Support preparation of and participate in customer visits, in case necessary

What defines you

  • Commercial training, technical school degree or equivalent
  • Preferably 2+ years of experience in commercial activities
  • Good written and verbal communication skills
  • Strong people and relationship building skills
  • Strong analytical and planning skills
  • Strong organizational skills with the ability to multi-task with attention to detail and accuracy
  • Strong decision making and problem-solving skills

Our benefits for you 

  • Modern multicultural work environment 
  • Several weeks of induction training for your new tasks: You will get to know our company, your contacts, and our structures
  • A challenging, multifaceted, and interdisciplinary field of activity
  • Extensive product training 
  • Flexible office hours with remote work opportunities

Start shaping the industry from the inside! 

#ShapingIndustryfromtheInside#

Ansökan

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