Administration Coordinator
Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. Our people are Shaping Industry from the Inside. Why don´t you join us?
We are currently seeking an Administration Coordinator to join our Aftersales team to provide outstanding customer service to Trelleborg clients worldwide and will be responsible for:
- Working collaboratively with the Service Manager and Site Service Engineers in scheduling and planning of site service activities worldwide.
- Assisting in the maintenance and operation of the technical support case management system, e.g., reporting, engineer follow ups, conduit to site scheduling, etc
- Maintaining and monitoring Service Engineer records including but not limited to visas, medical status, safety cards, offshore qualifications, drug & alcohol testing and expense claims
- Ensuring site job reporting requirements are submitted complete and in a timely fashion
- Preparing billing and charge out summaries
- Maintaining administrative compliance in third party systems such as ISNET
- Ensuring Service Engineers spares inventories are regularly replenished
- Administering customer service survey process
- Identifying gaps in current process & operations, suggest and implement process improvements as appropriate
- Providing general admin support to the Service team as required
To be considered for the position we must see:
- Secondary school as a minimum, diploma or vocational experience well regarded
- 3 - 5 years appropriate work experience in a similar role, e.g., service coordination & dispatch, customer service or office administration
- Competent with MS Office suite of products
- Experience dealing with external customers
- Experience with an ERP esp. Dynamics AX 2012 / AX 365 desirable
- Australian or New Zealand citizenship or having a valid visa for working in Australia.
Trelleborg is an equal opportunity employer! We celebrate diversity and are committed to creating an inclusive environment for all employees. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Don’t delay! We’re hiring as quickly as possible.
At Trelleborg our people are #shapingindustryfromtheinside
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