Customer Service and Planning Officer - Location Malta, Europe
Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead.
Its innovative solutions accelerate performance for customers in a sustainable way. In 2022, the Trelleborg Group had annual sales of approximately SEK 30 billion in around 40 countries. The Group comprises two business areas: Trelleborg Industrial Solutions and Trelleborg Sealing Solutions. The Trelleborg share has been listed on the Stock Exchange since 1964 and is listed on Nasdaq Stockholm, Large Cap.
We are currently looking to recruit a full time Customer Service and Planning Officer to act as a support to the Operations Manager, with direct responsibility for delivering key areas of the department’s activity.
Duties and responsibilities
- To ensure that customer requirements are met through effective communication and planning of available resources.
- Lead communication activities with respective buyers;
- Process purchase orders and order enquiries in a timely manner;
- Plan by press detail the workload and issue manufacturing orders as required;
- Manage order fluctuations and reschedule workload as per available capacity to meet customer demand and resource utilization
Skills/Education:
- Have a minimum of 2 years’ experience working in a customer care environment;
- Have a diploma standard of education
- Have excellent verbal and written communication skills in English;
- Be proficient in using MRP and Microsoft Office applications;
The selected person must be a self-starter as he/she will be working in a dynamic, fast paced environment whilst maintaining the highest standard of good practice, must be able to work under pressure and own initiative and is able to meet deadlines, accept change and open to constructive feedback.
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