Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. Our people are Shaping Industry from the Inside. Why don´t you join us?
The Customer Support Coordinator (CSC) is responsible for providing and achieving outstanding customer service and total satisfaction to existing and prospective customers while building positive customer relationships to help enable development of new business opportunities. The CSC is the foundation for customer support providing a source for initial contact for customers. The CSC is responsible for customer order and quote management to include contract review, price analysis, delivery performance, and general reporting. This position at times may need to source and purchase product from internal and 3rd party suppliers.
The CSC works with Logistic and Manufacturing facilities as well as supports Sales Engineers(SE), Application Engineers(AE), Customers Support Account Leads (CSAL), and Management to achieve their goals and KPIs. As a result of the large team, they often have multiple tasks competing for their time requiring excellent organizational and communication skills. In some situations, the CSA may handle accounts within a team or solo. As a result, they may be required to perform additional duties as needed to support accounts.
The ideal candidate should be local to Montreal and will be needed onsite. They must be fluent in both French and English.
The CSC can have a variety of tasks and responsibilities that may include but are not limited to:
Education & Experience:
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