IT Operations Specialist
Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead.
Summary of Job:
The duties of this position are primarily in the area of Microsoft Applications, Windows Servers, LAN/WAN/WLAN/VLAN. Duties will also include:
• Experience of handling multiple sites and widely distributed infrastructure
• Assist in maintaining the corporate Applications, Servers, LAN, WAN and Security
• Assist 1st and 2nd level support to resolve complex issues.
• Should be able to thoroughly document configuration and policies.
• Strong in auditing and processes regulatory (IT Controls Audits).
Tasks and Responsibilities:
- Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties
- Interface with departments, technical vendors, and personnel to solve problems
- Create and maintain accurate documentation
- Implement preventative maintenance routines and schedule accordingly
- Participate in project planning, implementation and documentation
- Receive user requests for assistance via a helpdesk ticketing system, prioritizes, and carries issues to resolution before closing the ticket
- Maintains a broad knowledge of state-of-the-art technology, equipment, and/or systems as pertaining to job functions
- Consistently follow and enforce IT Policy and Procedures
- Performs miscellaneous systems job-related duties as assigned.
- High potential to become part of Global IT competence team supporting regional and international offices.
Education and Experience:
- Bachelor's degree in information technology, computer science, business management, information systems or related discipline required or equivalent combination of education, training, and experience
- 3 years experience in the Microsoft based Technology, WAN/LAN and Systems Support;
- 2 years experience in customer service facing and troubleshooting type role
- Microsoft certifications preferred (MCP, MCSE, IT Certifications preferred)
- Strong written and verbal communication skills
- Manufacturing experience a plus
Competences:
- Experience and good knowledge of Active Directory, Outlook, Dell Kace/Cylance, and Microsoft server administration.
- Knowledge of available computing and/or network hardware and peripheral equipment
- Assist in maintenance and support of all aspect IT Infrastructure and network resources as required.
- Understanding of LAN/WAN routing/witching technology (layer 1/layer 2/layer 3)
- Skill in organizing workload and establishing priorities. Ability to identify and resolve network malfunctions and operational problems.
- Excellent customer service, planning IT and business operations.
- Good communication skills for extensive contact with technology teams, management, and end user.
- Broad understanding of IT Internal Controls Audit, FDA, ITAR regulated guideline and processes.
- Excellent documentation and processes meeting IT controls and regulated businesses.
- Travel - up to 25%
Application:
Last Application Date: 2023-04-02
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