CUSTOMER SERVICE SPECIALIST - INTERFIT

Trelleborg Wheel Systems Americas is actively recruiting for a Customer Service Representative for our Interfit Facility in Saint-Laurent, Quebec.  This position maintains "hands on" involvement in the day-to-day customer service activities, which include but are not limited to taking customer calls, entering orders into M3 ERP or Ifit system, supporting specific customer accounts and primarily managing the National Account customers. 

Essential Duties and Responsibilities

• Responsible for the delivery of high-quality customer service to internal and external customers.
• Continuous improvement to our service standards
• Ability to positively interact with members of a team, support sales and be a self starter working independently.
• Inside assigned customer/sales activities.
• Actively participates and contributes ideas in meeting customer service company standards. 
• Supports team selling efforts, inquiry follow up, on time delivery, order accuracy, customer satisfaction, etc. 
• Maintains inventory accuracy by correcting inventory errors with designated company inventory manager.
• Develops a high level of expertise in our computerized order entry invoicing, and inventory programs.  Focus on customer satisfaction and zero defects. 
• Develops an expertise for identifying product availability, and product lead times within our company’s capabilities. 
• Maintains accurate and organized records of all transactions including orders, credits, returns and account status reports. 
• All other duties as assigned.

Qualifications

• Exceptional phone and email skills.
• Proficient in Microsoft Office Word, Excel and Power Point.  Ability to learn new systems quickly.
• Strong organizational skills, attention to detail, the ability to multi-task and follow-through are necessary.
• Ability to solve practical problems and deal with a variety of concrete variables and interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must be able to read and interpret documents, write routine updates/reports and correspondence, and speak effectively before groups of customers or employees. 
• Ability to perform basic mathematical functions. 
• Ability to interpret documents and write reports and correspondence.   
• Bilingual in English and French is required

Education and/or Experience

High school diploma or general education degree (GED); and one (1) to three (3) years of customer service experience. Bachelor’s Degree preferred. Experience working in a manufacturing environment or global business preferred.

Benefits Include:

• Medical, Dental, Vision
• Paid Time Off
• Annual bonus structure
• Paid Holidays
• RRSP
• Company Paid Life Insurance, Short and Long Term Disability
• Tuition Reimbursement Program