Customer Service and Planning Officer

We are currently looking to recruit a full-time Customer Services and Planning Officer to act as a support to the Operations Manager, with direct responsibility for delivering key areas of the department’s activity.

The selected person must be a self-starter,  working in a dynamic, fast-paced environment whilst maintaining the highest standard of good practice. Must be able to work under pressure and own initiative and is able to meet deadlines, accept change, and be open to constructive feedback.

Duties, responsibilities, and authorities:

• To ensure that customer requirements are met through effective communication and planning of available resources.
• Lead communication activities with respective buyers;
• Process purchase orders and order enquiries in a timely manner;
• Plan by press detail the workload and issue manufacturing orders as required;
• Manage order fluctuations and reschedule workload as per available capacity to meet customer demand and resource utilisation;
• Progress any urgent parts and prototypes in a ‘hands-on’ manner to ensure promised deliveries are met;
• Ensure that area OTD, WIP days, and arrears are in line with set targets;
• Lead inventory cycle counts and stock-takes as per company procedures;

Skills/Education:

• Have a minimum of 2 years of experience working in a customer care environment;
• Have a diploma standard of education
• Have excellent verbal and written communication skills in English;
• Be proficient in using MRP and Microsoft Office applications;
• Be able to work under pressure and meet deadlines;
• Be able to work in a team and maintain good working relationships, both internal and external;
• Have an eye for detail and an ability to check all documentation

The role demands flexibility and the ability to operate in a dynamic and ever-changing environment.

Applicants need to be already residing in Malta.