Technical Administrator
Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. Our people are Shaping Industry from the Inside. Why don´t you join us?
Summary of the role
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Reporting to the Commercial and Technical Director, the role provides an interface between the Customer Service team, Quality and the Technical Team concerning technical matters. The responsibility of the Technical Administrator is to coordinate customer engineering needs between quality and customer services and carries a responsibility for ensuring that our records and data set is maintained to a high standard throughout, and that appropriate processes are maintained. The role requires a broad understanding of TSS product range and capabilities as well as an ability to read and understand technical requirements. The employee must hold an in depth knowledge of internal workflows, and understand the interaction between the different stakeholders within the business. The employee will work as part of the UK team in contributing towards the achievement of companywide objectives. |
Tasks & Responsibilities
- Providing Customers with confirmation of material compliance with international standards e.g REACH & RoHS
- Co-ordination of NPI for new products and programmes
- Creation of new articles within the global part number database
- Ensuring that drawing revision levels are maintained within ERP
- Ensuring that appropriate Export declarations are made on items subject to restrictions.
- Coordination and completion of technical quality returns within the quality database (CAQ).
- Coordination of enquiries received from selected distribution customers
- Coordinating and responding to enquiries received through our website
- Management of engineering department data within CRM
- Support Application Engineers with RFQ requests
- Any other duties as reasonably required
Education & Experience
- Time Management skills with proven ability to manage multiple concurrent tasks
- Detailed knowledge of TSS product range
- Knowledge of export requirements
- Knowledge of TSS processes and systems
- Computer literate
Competences
Level 3
- Communication
- Business Awareness
- Commercial Awareness
- Effectiveness
- Learning & Improving
- Conflict Management and Influencing People
- Problem Solving
- Flexibility
- Planning & Organising
Level 2
- Responding to Customers Needs
- Team Work
Key Interfaces & Stakeholders
- Customers
- Manufacturing Sites within Trelleborg
- TSS Technical Department members
- TSS Commercial and Technical Director
- TSS Key Account Managers
- TSS Customer Services
Geography to cover & Travel requirements
- Occasional travel within UK to Trelleborg and Customer sites
- Occasional international travel
Behavioral Characteristics
- Can-do mindset
- Ability to analyse the available information and make sound decisions based upon this analysis
- Ability to work to defined processes and keep meticulous records
- Adaptability and flexibility
- Integrity
- Able to work as part of a team as well as individually
Optional Key Performance Indicators
- Timely response to customer’s requests
- Effective management of customer initiated technical non-conformities
- Professional conduct and standards of visual, written and oral presentations and reports
- Keeping up to date with technical changes, new product or material launches and application areas
- Knowledge of products and their applications
Must be eligible to work in the UK
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