Quality Management Specialist (customer & claims) (m/f/d)
Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. Our people are Shaping Industry from the Inside. Why don´t you join us?
Summary of the role:
The quality management specialist is responsible for customer acceptance (first article inspection) and the recording and processing of quality inquiries / complaints. Both tasks are carried out in close communication with the customer. In order to ensure "one face to the customer", this is brought together in the task of "Quality Management Specialist".
Tasks and Responsibilities:
- Processing of customer complaints for ADL and Velten
- Definition of short-term measures, analysis of no conformities and, if necessary, introduction of further corrective measures
- Complaints processing using 4D / 8D reports
- Corrections and additions to inspection plans as part of processing of non conformities
- Monthly, quarterly, annual evaluation of non conformities
- Recording of the COPQ within the warranty cases
- Main contact person and responsible for: customer audits, first article inspection and non conformities
- Follow-up of measures based on customer audits, first article inspections and non conformities
- Participation in the product development process (e.g. FMEA, PLP, APQP, FAI) in direct coordination with purchasing and development, etc.
Your profile:
- Technical university education or completed professional training
- Several years of professional experience and qualification within the framework of quality management
- Dealing with customers
- Knowledge of the products and their areas of application
- Reading of drawings, good technical product and process understanding
- Fluent German and English skills are required
- Knowledge in ISO 9001, ISO/TS 22163 or IATF 16949 standards
Our offer:
- A responsible and exciting task in an internationally active production company
- We provide an encouraging environment that offers growth within the company while investing in employee training/education
- Family and collegial working atmosphere with modern equipment
- Attractive remuneration
- 30 days annual leave and flextime
Application Process:
We welcome applications from people of all nationalities, religions, genders, sexual identities, different ages and people with disabilities. Trelleborg is an equal opportunity employer! We celebrate diversity and are committed to creating an inclusive environment for all employees. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
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