IT Operations 1st Line Support

Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. 


GBR - Leicester
Last application date 2022-08-12 Location: GBR - Leicester
Would you like to be part of a great team ? We have an exciting opportunity  for an experienced and motivated individual who will be part of the Trelleborg Group IT Team,  working from our Trelleborg Industrial Products UK Ltd site in Leicester.
In this hands-on role your main responsibilities will include the administration of infrastructure support services related tasks and activities within Europe, Middle East and Africa (EMEA). You will also offer primary support to the UK colleagues and support countries within Europe for projects remotely or onsite. 
You will be responsible for demonstrating commitment by:
  • Identify, diagnose, and resolve IT infrastructure problems on 1st level (first/single point of contact) for all Trelleborg users and communicates solutions to end-users in a user-friendly, professional manner.
  • Escalate incidents to next level support when the solution is unknown or cannot be solved within defined time frames.
  • Handle end-user incidents and prioritize work based on defined Service Level Agreements.
  • Deal with multiple users and prioritizes service in line with business needs.
  • Support of asset management processes following defined Trelleborg IT standards.
  • Education of users based on Trelleborg processes to make optimal use of Trelleborg business systems.
  • Active contribution to 2nd level group activities where required.
  • Contribute ideas to improve IT processes/services.
  • Support implementation of new and/or improved IT processes following Trelleborg IT standards.
  • Document, in an understandable matter, problems, solutions, results of project work as well as any elaborated results within the area of responsibility.
  • Work closely with others to achieve group goals.
About the ideal candidate
  • Education and experience in technical computer and networking service support.
  • A degree of computer science or bachelor’s degree will be advantageous, but equivalent combinations of education, experience and certification will be considered.
  • Experience of working in a preferably global IT organization underlined by knowledge, but not limited to networking, Microsoft Infrastructures, and security awareness.
  • Experienced in implementing, documenting, and operationally maintaining IT infrastructures.
  • You will have excellent interpersonal skills in order to work effectively with external suppliers and service providers including internal customers.
  • You will be committed to delivering high level of customer focus and strong customer support.
  • Ability to cooperate with other individuals with a problem-solving oriented attitude on a professional level.
  • Good time management, proactive and able to work successfully under pressure.
  • Possesses a high level of integrity with good work ethics and a proactive '' can do'' approach
  • Ability to travel internationally as required by business.
  • Affinity with manufacturing automation.
Equal Opportunities:
Trelleborg is an Equal Opportunity Employer, and we take pride in the diversity of our employees, valuing the special experience and expertise that people from different backgrounds bring to our business. The ability to develop ground-breaking technologies is one of our key assets and our people make it happen.
Trelleborg provides an encouraging environment which offers growth within the company while investing in employee training/education. Our facility is a close and friendly community which allows you to brainstorm your ideas with other colleagues.
Come and join Trelleborg to be part of our journey that enables our customers to engineer a better world!


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