Infrastructure Engineer - IT Technical Services

ROLE SUMMARY

Join a team of highly competent analysts to provide support in the operations of secure and highly available IT infrastructure systems of Trelleborg.

The team provide support to approximately +300 sites in +46 countries. The position will be based in Trelleborg Sealing Solutions Bridgwater

The candidate should have experience in supporting large Microsoft-based environments including Office 365 and cloud services, client and server operating systems and incident management.

TASKS AND RESPONSIBILITES

• Complete projects and tasks independently and with limited direct supervision
• Work with application/project teams and 3rd party partners to Install, maintain and upgrade systems deployed as a part of the IT Infrastructure.
• Respond to incidents escalated to 3^rd level support where IT Operations and 2^nd level GCTs are not able to manage.
• Act as a mentor and advisor to IT Operations and GCT support teams to facilitate fast incident resolution and project rollouts.
• Assist in creating and developing formal guidelines and work instructions to ensure appropriate systems support by colleagues, GCT and IT Operations.
• Assist in rollout and support of new technologies planned by the Infrastructure Architects.
• Monitor and manage the status and health of all servers, including patch management, operating system updates and overall security.
• Travel, as required, for team meetings and to meet project objectives

EDUCATION AND EXPERIENCE

• Significant experience within infrastructure roles, international experience a benefit
• Experience managing
  • Active Directory
  • Microsoft Exchange / Office 365 knowledge
  • Azure hosting - IAAS and PAAS environments
  • PowerShell (preferably) or VBS is an added advantage
  • Virtualization (Hyper-V) is an added advantage
• Degree in Computer Science / Information Technology or equivalent is an advantage.
• Experience or working knowledge in ITIL processes and standards is an added advantage though not essential
• Excellent verbal and written communication skills in English is essential

COMPETENCIES

• Structured approach to daily routines and troubleshooting processes
• Interest in applying change and process management rules in a disciplined manner.
• Ability to clearly express ideas and concepts both verbally and in written form to a variety of audiences.
• Keen interest in automation and process standardisation
• Ability to work in co-operation with vendors and colleagues across multiple business areas and countries.

KEY INTERFACES AND STAKEHOLDERS

• Customers in the different business areas within Trelleborg
• External providers of technology and services
• Team members within the Technical Services team and Global Data Center
• 1^st level IT Operations support & 2^nd level GCT team members

TRAVEL REQUIREMENT

• Based in Trelleborg Sealing Solutions Bridgwater, U.K.
• Home / Remote office working available
• Occassional short-term travel within EMEA may be required to visit suppliers or customer locations
• Occasional short-term travel to RoW may be required for project or team events

BEHAVIOUR CHARACTERISTICS

• A pragmatic approach to tasks to achieve the most appropriate solution.
• Must be a strong believer of documentation.
• Must possess initiative and passion to strive for excellence and exhibit an eye for detail.
• Must have a desire to constantly improve the technical and process landscape
• Strives to improve own skills and knowledge through training opportunities, professional publications and technical communities.

All applicants must have the right to work in the UK.