Infrastructure Engineer - IT Technical Services

Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead.

Location

Bridgwater

ROLE SUMMARY

Join a team of highly competent analysts to provide support in the operations of secure and highly available IT infrastructure systems of Trelleborg.

The team provide support to approximately +300 sites in +46 countries. The position will be based in Trelleborg Sealing Solutions Bridgwater

The candidate should have experience in supporting large Microsoft-based environments including Office 365 and cloud services, client and server operating systems and incident management.

TASKS AND RESPONSIBILITES

  • Complete projects and tasks independently and with limited direct supervision
  • Work with application/project teams and 3rd party partners to Install, maintain and upgrade systems deployed as a part of the IT Infrastructure.
  • Respond to incidents escalated to 3rd level support where IT Operations and 2nd level GCTs are not able to manage.
  • Act as a mentor and advisor to IT Operations and GCT support teams to facilitate fast incident resolution and project rollouts.
  • Assist in creating and developing formal guidelines and work instructions to ensure appropriate systems support by colleagues, GCT and IT Operations.
  • Assist in rollout and support of new technologies planned by the Infrastructure Architects.
  • Monitor and manage the status and health of all servers, including patch management, operating system updates and overall security.
  • Travel, as required, for team meetings and to meet project objectives

EDUCATION AND EXPERIENCE

  • Significant experience within infrastructure roles, international experience a benefit
  • Experience managing
    • Active Directory
    • Microsoft Exchange / Office 365 knowledge
    • Azure hosting - IAAS and PAAS environments
    • PowerShell (preferably) or VBS is an added advantage
    • Virtualization (Hyper-V) is an added advantage
  • Degree in Computer Science / Information Technology or equivalent is an advantage.
  • Experience or working knowledge in ITIL processes and standards is an added advantage though not essential
  • Excellent verbal and written communication skills in English is essential

COMPETENCIES

  • Structured approach to daily routines and troubleshooting processes
  • Interest in applying change and process management rules in a disciplined manner.
  • Ability to clearly express ideas and concepts both verbally and in written form to a variety of audiences.
  • Keen interest in automation and process standardisation
  • Ability to work in co-operation with vendors and colleagues across multiple business areas and countries.

KEY INTERFACES AND STAKEHOLDERS

  • Customers in the different business areas within Trelleborg
  • External providers of technology and services
  • Team members within the Technical Services team and Global Data Center
  • 1st level IT Operations support & 2nd level GCT team members

TRAVEL REQUIREMENT

  • Based in Trelleborg Sealing Solutions Bridgwater, U.K.
  • Home / Remote office working available
  • Occassional short-term travel within EMEA may be required to visit suppliers or customer locations
  • Occasional short-term travel to RoW may be required for project or team events

BEHAVIOUR CHARACTERISTICS

  • A pragmatic approach to tasks to achieve the most appropriate solution.
  • Must be a strong believer of documentation.
  • Must possess initiative and passion to strive for excellence and exhibit an eye for detail.
  • Must have a desire to constantly improve the technical and process landscape
  • Strives to improve own skills and knowledge through training opportunities, professional publications and technical communities.

All applicants must have the right to work in the UK.

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